View all open positions

Assistant Manager – Nexus Complex and Individualised Support


About the Team

The Nexus Complex and Individualised Support (NCIS) Division is focused on providing support to clients of all ages who have a variety of high level or complex support needs.

Our staff are trained to provide trauma informed support to clients. They work with clients and psychologists to implement Positive Behaviour Support plans to enable clients to actively engage in their daily lives.

About the Role

We are currently seeking an experienced, proactive, and motivated Assistant Manager to join our supportive team working in Hobart as part of our Complex and Individualised Support Division.

Reporting to the Manager Complex and Individualised Support, the Assistant Manager will support and provide input to the operational functions in the context of the National Disability Insurance Scheme’s (NDIS) Quality and Safety Framework.

In this role you will:

  • Take responsibility for moderately complex projects, including planning, co-ordination, implementation, and administration.
  • Liaise with management to prepare, or assist in the preparation of, organisation or program budgets
  • Provide expert advice to employees classified at lower levels and/or volunteers.
  • Undertake analysis/design for the development and maintenance of projects and/or undertake programming in specialist areas.
  • Set priorities and monitor workflows in your area of responsibility which may include establishing work programs in specific programs.
  • Contribute to the continuous development of culture and positive work practices in a rapidly growing disability service.
  • Undertake the development, planning and implementation of educational and/or developmental programs for clients.

About You

Our ideal candidate will have the following (Selection Criteria)

  • Demonstrated experience in leading rights-based trauma informed service models.
  • Demonstrated empathy and understanding of issues relating to people with psycho-social disabilities who have complex support needs.
  • Ability to manage and exercise a degree of autonomy; control projects and/or programs; and establish priorities and monitor workflow in areas of responsibility.
  • Experience in supporting support staff with supervision, training, and a team-based approach to client support.
  • Experience in managing emergency situations and working in high-pressure environments with a certain level of uncertainty
  • An ability to identify solutions to problems in documented techniques, precedents and guidelines or instructions and call on assistance when required.
  • An ability to develop, organise and monitor programs to assess clients’ skills and abilities for development.
  • Relevant qualifications and/or experience to perform efficiently at this level.

Working in the disability sector means you will also need the following (or ability to obtain):

  • Current National Police Check (no more than 6 months old)
  • Current Working with Vulnerable People Card (with NDIS endorsement)
  • Current First Aid certificate and medication training (HLTHPS006)
  • Unrestricted Tasmanian Driver’s license
  • Certificate of full Covid 19 vaccination (in-line with government requirements).


Note: A pre-employment physical will be required for this role (including drug and alcohol testing).


How to Apply

Please apply for this role using the form here. Applications close 3.00pm 29  September 2023. 

To be considered for this role you must address the Selection Criteria which is listed above.

Please note: The recruitment process for this position may start prior to the closure date.  

For any queries in regards to this role, or for the full position description, please contact Christie McLennan, Recruitment and Talent Advisor on (03) 6240 5000 or via email: